On this 15th of November, a resident of Shyamananda Lane in the Kanakpur area of Silchar became a victim of a scam and lost an amount of Rs. 1.3 Lakh. The name of the person is Pankaj Kanti Dey, who ordered a dress for his 11 year old daughter from Flipkart of Rs. 289. They were not satisfied with the dress size and hence wanted a return and refund option. And in that process they got looted.
The victim of the scam filed a complaint: “Accordingly, my 11-year-old daughter who was using my phone called Flipkart toll-free number 8002089898 and requested them to take the material back from us and to refund the price of Rs 289 paid by us,” Although, the toll-free number of Flipkart is 1800-208-9898. But as per the complaint that Mr. Dey mentioned he missed the number ‘1’ at the beginning. Hence, the call was made to someone else and not Flipkart.
Further Mr. Dey said that the supposed Flipkart customer care executive told his daughter that they are busy and shall call her later, so the complaint goes “12.19 pm on November 15, 2020, my daughter received a call from 7318770277 and that person asked my daughter to provide the account number of us which is a joint account of my wife Moni Dey and my daughter. My daughter (11-year-old) accordingly gave the account number”.
In this process, Mr. Dey’s daughter gave them the account number after being asked. They also asked her the OTP that has been sent to her. She told them the OTP 11 times after which the account number was debited with a total amount of Rs. 1,36,094. Although, the product that was opted to return was still in their house. “I immediately rushed to the Sonai Road branch of SBI and followed the procedure,” said Mr. Dey.
When asked why his 11 year old daughter was handling the entire refund process, Mr. Dey said, “Normally, she handles orders from Flipkart. However, here she thought she would surprise me by getting the refund and that is why she was proactively following the steps while I was busy with some work.” However Pankaj Kanti Dey got to know about the unauthorised withdrawals when he went to the ATM booth and checked his mini statement.